Privacy Policy

Introduction

Latour's Air Conditioning & Heating, LLC ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website latourshvac.com or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out our contact or service request forms
• Call us to schedule service
• Subscribe to our newsletter or promotions
• Request a quote or estimate

This information may include:

• Name (first and last)
• Email address
• Phone number
• Home or service address
• Information about your HVAC system or service needs

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address
• Browser type and version
• Device type
• Pages visited and time spent on pages
• Referring website
• Geographic location (city/region level)

How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services
• Respond to your inquiries and service requests
• Schedule and perform HVAC services at your location
• Send you service reminders and maintenance notifications
• Process payments and send invoices
• Improve our website and customer experience
• Send promotional communications (with your consent)
• Comply with legal obligations

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service Providers: Third-party companies that help us operate our business (e.g., payment processors, CRM systems, email services)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your experience. These may include:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how visitors use our site (e.g., Google Analytics)
• Marketing Cookies: Used to deliver relevant advertisements

You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt-out of marketing communications
• Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our website and services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last updated" date at the top of this page. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Latour's Air Conditioning & Heating, LLC
2898 Saucier Rd
Lake Charles, LA 70605
Phone: (337) 513-4425
Email: info@latourshvac.com